Contact Us

We're here to help answer your questions. To reach the right team, please select from below.

  • Individual & Family
  • Medicare
  • Medicaid (BlueCare)
  • TennCare Select
  • Medicaid with Medicare
    (BlueCare Plus SM)
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Individual & Family Information icon

Phone

1-800-565-9140
8 a.m. - 6 p.m. ET (Monday - Friday)

TTY/YB users can access the Tennessee Relay Service at:

1-800-848-0298


Email

EMAIL US

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Medicare

Phone

1-800-770-8840

Current BlueAdvantage SM Members Information icon 1-800-831-BLUE (2583)

Current BlueElite SM Members Information icon 1-800-553-8158

Current BlueEssential SM Members 1-888-851-2583

TTY users should call:

711

From October 1 to March 31, you can call us from 8 a.m. to 9 p.m., ET, 7 days a week. From April 1 to September 30, you can call us from 8 a.m. to 9 p.m., ET, Monday through Friday. If you call outside of these hours or on a holiday just leave a message on our automated phone system and we will call you back the next business day.


Email

EMAIL US


You can also write to us at:
BlueCross BlueShield of Tennessee
1 Cameron Hill Circle, 3G2
Chattanooga, TN 37402

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Medicaid (BlueCare)

Phone

1-800-468-9698
8 a.m. - 6 p.m. ET (Monday - Friday)

TTY users should call:

711


Chat

CHAT NOW


You can also write to us at:
BlueCare / TennCare Select Claims Service Center
1 Cameron Hill Circle, Suite 0002
Chattanooga, TN 37402-0002

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TennCare Select

Phone

1-800-263-5479

TTY users should call:

711


Chat

CHAT NOW


You can also write to us at:
BlueCare / TennCare Select Claims Service Center
1 Cameron Hill Circle, Suite 0002
Chattanooga, TN 37402-0002

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Medicaid with Medicare
(BlueCare Plus SM)
Information icon

Phone

1-800-332-5762

24/7 Nurseline

1-888-747-8951

TTY users should call:

711

From October 1 to March 31, you can call us from 8 a.m. to 9 p.m., ET, 7 days a week. From April 1 to September 30, you can call us from 8 a.m. to 9 p.m., ET, Monday through Friday. If you call outside of these hours or on a holiday just leave a message on our automated phone system and we will call you back the next business day.


Email

EMAIL US


You can also write to us at:
BlueCare Plus Service Center
1 Cameron Hill Circle
Chattanooga, TN 37402-0002